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*PAYMENT*

We accept major credit cards and debit cards (with Visa or MC logo) via PayPal, and echecks via PayPal. Items will remain available for purchase to other shoppers until we have received notification of your payment. If paying with an echeck, it can take up to four business days for your payment to clear; your order will be placed on hold and shipped once confirmation of cleared payment is received.


*PRODUCT AVAILABILITY*

In the event an item in your order is sold out, you will be notified and may choose one of the following options:

1. If the item is being restocked, you will be given the expected date of shipment. If you have received a combined shipping discount for the purchase of multiple items, the remainder of your order will be shipped to you immediately and you will not be charged any additional shipping when the backordered item ships.

2. If the item is not being restocked or you prefer not to wait, you will receive a store credit or refund (your choice) of the item's purchase price. Any shipping charged for the item will be refunded.


*OUR RETURN POLICY*

We want you to be happy with your purchase! If you are dissatisfied for any reason, you may return your purchase to us for a refund. Please contact us within 3 days of receiving the item for a return authorization. Please do not return the item prior to contacting us. All items must be returned in the same condition they were received, with any tags (still attached please) and packaging. Customer is responsible for return shipping cost. Refunds are processed within 24 hours of receipt of returned merchandise. Refund is issued to the account through which the original payment was received for the full price of purchase plus original shipping/handling fees.

*EXCEPTIONS - There are certain items that do not qualify for our refund policy:

- Clearance items do not qualify for refund. All efforts are made to describe such items accurately, including disclosure of any known defects.



*ACCURACY GUARANTEE*

We won't make you pay for our error! In the event that the item received is not the item you purchased (e.g. - wrong size sent, wrong item shipped, etc.), contact us within 3 days of receiving the item for a return authorization and we will issue a full refund or store credit (customer's choice), including all shipping charges, once the item is returned. We will even pay for the return shipping!



*DOMESTIC SHIPPING*

- All orders are processed immediately and shipped within 2 business day (when confirmed payment is received by 5pm MST) via USPS Priority Mail or First Class Mail. We do not ship on Saturday, Sunday, or holidays. All clothing items are poly-bagged to prevent moisture damage during transit.

- If you would like to upgrade to Express shipping, please contact us for a quote.


*CANADIAN SHIPPING*

- All orders are processed as soon as confirmed payment is received and shipped within 2 business days via USPS Airmail Letter or parcel Post. We do not ship on Saturday, Sunday, or US holidays. All clothing items are poly-bagged to prevent moisture damage during transit.

- A handling fee of $1.50(US) is included in the shipping charges for all orders. The handling fee for combined purchases is $1.50(US) for the entire order, regardless of how many items are purchased. The handling fee is already included in the price quoted and is not an additional charge that will be added later.

- If you would like to upgrade to Priority or Express shipping, please contact us for a quote.

*Please be aware:

Customs duties and taxes are the responsibility of the
customer and are not included in your shipping/handling
fees. Depending on your location and the amount of your
order, there may be additional charges due at the time of
delivery. These charges are assessed by your country's
customs department and must be paid by the addressee.

To avoid excessive duties and taxes, the exact amount of your KidsNMore transaction will be declared (less shipping/handling charges). We will not mark your package as a gift, so please do not request it.
Last Updated: 3 Jun 2011 18:40:39 PDT home  |  about  |  terms  |  contact
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